Optimizing Customer Experience for BFCM

A talk by Nicole Baqai
Partner Manager, Gorgias

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Nicole is giving away the following

Extended 1 month trial using this link: https://gorgias.grsm.io/Wiremo

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About this talk

Nicole manages strategic partnerships for Gorgias in the East Coast Region of North America.

She's worked with a multitude of brands to engage them in both wholesale and retail opportunities whilst also launching their own online Shopify store and retail store at a world renowned boutique hotel chain in Los Angeles. She loves working with brands and helping them find automated solutions to drive brand-awareness and attract more consumers.

Gorgias is a leading eCommerce helpdesk where businesses can manage all their customer communication channels in one platform (email, social media, SMS) and has machine learning functionality that takes pressure off small support teams. It gives them the tools to manage a large number of inquiries at scale, automating up to 20% of commonly asked questions for increased productivity.

Three Key Session Takeaways:

Forecasting traffic + support volume for COVID BFCM + Q4 2020

How to use Chat, SMS & Social Media in your communication channels to drive sales

How to prepare your support team for the 80-100% increase for BFCM + holidays

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