Preparing Your Customer Service Team for Black Friday/CM

About this talk

Entrepreneur and scale-up expert Kevin Urrutia, the founder of Voy Media, a specialist in helping businesses grow their revenue stream through creative digital marketing.

Voy Media is a performance-based, full service agency that does more than just sales and branding: we speak fluent internet. That means we create images that stop the scrolling, words that get people thinking (hi), and marketing strategies that ensure our other talents don’t get lost in the digital abyss.

Three Key Session Takeaways: 1. Having clear coupons for your rep 2. Templates 3. Phone service for upsells/crosssells